One process for every order
Web, rep, phone and marketplace orders orchestrated through one engine.
What is Salesforce Order Management?
Order Management (OMS) is the layer that turns an order into a fulfilled, paid, and - when necessary - returned transaction. It sits between selling and the back office, orchestrating what happens after "buy now" is clicked or a rep submits a deal: confirming the order, checking and allocating stock, routing to fulfilment, handling invoicing and payments, and managing cancellations and returns. Built on Salesforce, it shares data with commerce, sales and service, so everyone works from one version of each order.
The pain it removes is one almost every growing SME recognises. Orders arrive from several places - the website, reps, phone, marketplaces - and get reconciled by hand. Stock figures lag reality, so you oversell or hold too much. Customer service cannot answer "where is my order?" without chasing someone. Returns are a manual, error-prone scramble. Each gap is a source of cost, delay and customer frustration.
Order Management closes the loop. Orders from any channel flow into one orchestration engine; inventory is visible and accurate; status is transparent to staff and customers; and returns follow a defined process. Hoshi implements it to match how your fulfilment actually works, connected to Commerce Cloud upstream and your finance/logistics systems downstream - sized sensibly for an SME.
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Jumpstarts are fixed-scope, fixed-price Salesforce packages we have pre-built for SMEs. We bring the configuration, automations, dashboards and training that usually take months of discovery, and tune the last mile to your business. You get a working org, your team trained, and a clear roadmap — without the open-ended day-rate bill.
See the packagesWhat Order Management does for your business
Accurate inventory
Real-time stock visibility so you stop overselling or overstocking.
Answers without chasing
Staff and customers can see order status directly.
Returns under control
A defined, trackable returns and exchange process instead of a manual scramble.
Connected to the whole business
Shares data with commerce, service, sales and finance.
Capabilities
Key Order Management capabilities
Order orchestration
Define the steps each order follows from capture to fulfilment, with automation and clear status at every stage.
Inventory visibility
A real-time view of stock across locations so allocation and promising are accurate.
Omni-channel order capture
Bring orders from Commerce Cloud, sales reps, phone and other channels into one place.
Invoicing and payment handling
Manage invoicing, payment capture and the financial side of each order.
Returns, cancellations and exchanges
A structured process for changes after the order is placed, with full visibility.
Service-connected order support
Service agents see full order and fulfilment status to answer customers instantly.
Integration to logistics and finance
Connect to warehouse, shipping and accounting systems downstream.
How Hoshi implements Order Management
We map how an order moves through your business today - every channel it arrives from, every step to fulfilment, where it stalls or gets re-keyed. We then model that flow in Order Management as a clear orchestration process, connect it to Commerce Cloud upstream and to your logistics and finance systems downstream, and set up inventory visibility so stock is trustworthy.
We define your returns and cancellation process, connect order status to Service Cloud so support can answer instantly, and test the full order-to-fulfil-to-return cycle before launch. Delivery is fixed-scope and proportionate to an SME operation.
Why Hoshi for Order Management
Modelled on your real flow
We map your actual fulfilment, not a generic template.
Connected end-to-end
Built to link commerce, service, finance and logistics into one order lifecycle.
Stock you can trust
Accurate, real-time inventory visibility from the start.
Right-sized for SMEs
Serious orchestration without enterprise overhead.
Order Management - frequently asked questions
What does an order management system actually do?
It orchestrates everything after an order is placed: confirmation, stock allocation, fulfilment routing, invoicing, and returns - across every sales channel, in one connected process.
Do I need Commerce Cloud to use Order Management?
They pair naturally - Commerce Cloud captures orders, Order Management fulfils them - but Order Management can also handle orders from sales reps, phone and other channels. Hoshi will advise on your setup.
Will it connect to my warehouse and accounting systems?
Yes. Order Management integrates with downstream logistics, shipping and finance systems so orders flow through to fulfilment and the books without re-keying.
How does it help customer service?
Connected to Service Cloud, agents see real-time order and fulfilment status, so they answer "where is my order?" instantly instead of chasing other departments.
Can it handle returns and exchanges?
Yes. Order Management provides a structured, trackable process for cancellations, returns and exchanges, replacing manual workarounds.
Close the loop between selling and fulfilling
Book a discovery call and we will map your order flow and show where Order Management would remove the most friction.
Book a discovery call →