Right-sized from day one
We scope to your real needs, so you are not paying for editions, add-ons or seats you will never use.
A Salesforce Partner built around how SMEs actually buy software
Most Salesforce projects are designed for large enterprises: long discovery phases, big consulting teams, and licence counts that only make sense above a thousand users. That model leaves small and mid-sized businesses paying enterprise prices for a fraction of the value.
Hoshi Digital takes the opposite approach. We are a Salesforce Partner focused entirely on SMEs - companies where the person who signs off the project is often the same person who will use the system. We start from the outcome you care about (more closed deals, faster service, fewer manual steps) and work backwards to the smallest, cleanest Salesforce footprint that delivers it.
That means we are honest about which Salesforce Cloud you need, which you do not, and where a lighter configuration beats a heavyweight one. It also means we move quickly: we automate large parts of our own delivery so implementations that traditionally take months can take weeks.
Whether you are adopting Salesforce for the first time, rescuing a stalled rollout, or extending an existing org into new areas, this is your starting point. Below you will find every Salesforce Cloud we work with, what each one does, and who it is right for.
Skip the six-month rollout. Go live in weeks with a Jumpstart.
Jumpstarts are fixed-scope, fixed-price Salesforce packages we have pre-built for SMEs. We bring the configuration, automations, dashboards and training that usually take months of discovery, and tune the last mile to your business. You get a working org, your team trained, and a clear roadmap — without the open-ended day-rate bill.
See the packagesWhy SMEs choose Hoshi for Salesforce
Weeks, not quarters
Automated delivery and reusable components compress timelines dramatically without cutting corners on quality.
One partner across every Cloud
Sales, Service, Marketing, Data, Commerce, Field Service, Agentforce and more, all under one roof, so your systems join up instead of fighting each other.
Built to be run by your team
We configure for clarity and train your people, so you are not dependent on a consultant for every change.
Local where it matters
Italian-market knowledge for compliance, language and buyer expectations; EMEA-wide reach for groups operating across borders.
Capabilities
The Salesforce Clouds we work with
Salesforce is not one product - it is a platform of connected "Clouds", each handling a different part of the customer relationship. You rarely need all of them. The skill is in picking the few that move your numbers and wiring them together cleanly.
Sales Cloud →
Your pipeline, forecasting and sales process in one place. The starting point for most SMEs.
Service Cloud →
Customer support across email, phone, chat and self-service, with cases, SLAs and a knowledge base.
Field Service →
Scheduling, dispatch and mobile tools for teams that do work on-site: installations, maintenance, repairs.
Marketing Cloud →
Email, journeys, segmentation and campaign automation to nurture and convert.
Data Cloud →
Unifies customer data from every system into a single, real-time profile that powers personalisation and AI.
Agentforce →
Salesforce's platform for AI agents that can handle service, sales and internal tasks autonomously, grounded in your own data.
Experience Cloud →
Branded portals, communities and partner/customer sites built on your Salesforce data.
Commerce Cloud (B2B & B2C) →
Online stores for both business buyers and consumers, connected to the rest of your operation.
Order Management →
Turns an order into fulfilment: orchestration, inventory visibility, invoicing and returns across channels.
How we run Salesforce projects
We work in short, outcome-focused phases. A typical engagement starts with a discovery call to understand your goals and current systems, followed by a fixed-scope proposal so you know the cost and timeline up front - no open-ended day-rate surprises.
During build, we lean heavily on automation and proven components, which is how we deliver faster than traditional consultancies. We configure Salesforce to be understood and owned by your team, document what we build, and train the people who will use it day to day. After go-live, we offer ongoing support and an improvement roadmap - but the goal is always that you are in control of your own system.
As a Salesforce Partner, we have direct access to Salesforce resources, licensing guidance and the wider partner ecosystem - useful when you need the right edition at the right price.
What makes Hoshi different
SME specialists, not enterprise generalists
Everything we do is tuned for smaller teams and leaner budgets.
Speed through automation
We automate our own delivery, so you benefit from shorter timelines and lower cost.
Straight answers
We will tell you when you *don't* need a Cloud. Our advice is not tied to selling you more licences.
Fluidità sul mercato italiano, copertura EMEA
Conoscenza del mercato italiano per conformità, lingua e aspettative dei buyer; copertura EMEA per gruppi che operano oltre confine.
Salesforce for SMEs - common questions
Is Salesforce too big for a small business?
No. Salesforce offers editions and configurations suitable for very small teams. The risk for SMEs is not the platform - it is being sold more than they need. Hoshi scopes to your actual requirements so you adopt only what delivers value.
How much does a Salesforce implementation cost for an SME?
It depends on which Clouds you need and how much you want automated, but Hoshi works to fixed-scope proposals so the cost is clear before you commit. We deliberately right-size projects to keep them affordable for smaller businesses.
How long does a Salesforce project take?
Traditional implementations run for months. Because Hoshi automates large parts of delivery and reuses proven components, many SME projects go live in weeks.
Which Salesforce Cloud do I need first?
For most SMEs, Sales Cloud (pipeline and forecasting) or Service Cloud (support) is the starting point. We help you choose in a discovery call rather than assuming.
Do you work with businesses in Italy specifically?
Yes. Hoshi has particular focus on the Italian market - language, compliance and buyer expectations - while also delivering across EMEA.
Can you fix or take over an existing Salesforce setup?
Yes. We regularly rescue stalled or underused orgs, clean up configuration, and get them delivering value again.
Not sure which Salesforce Cloud you need?
That is exactly what a discovery call is for. Tell us where you want to get to and we will tell you the shortest Salesforce path to get there - honestly, even if that means recommending less.
Book a discovery call →